Refund policy

We want you to love being part of the Josh & Jase Mail Club, and if something goes wrong, don’t worry. We’ll do our best to make it right. Please contact our support email and we'll do our best to rectify the situation. 

Can I cancel anytime?

Absolutely! You can cancel your Mail Club membership at any time. There are no contracts or long-term commitments.

Once you cancel, you won’t be charged for any future Mail Clubs. If your current Mail Club has already been processed, you’ll still receive that one in the post and your cancellation will apply to the next month.

What if something happens to my Mail Club?

As much as we wish we could personally walk every Mail Club to your front door, once it enters the hands of the US Postal Service, some crazy things can happen along the way.

Mail can get delayed, beaten up, bent, damaged, or occasionally even disappear completely.

If that happens, don’t panic. Just get in touch with us and we’ll help make it right. We may ask you to give a delayed Mail Club a few extra days to arrive, but if there’s genuinely a problem, we’ll work with you to get it sorted.

Can I get a refund?

Because each Mail Club is prepared and packed specifically for our members, we generally aren’t able to offer refunds once your monthly Mail Club has been processed.

But if there’s an issue with your order, please reach out. Our goal isn’t to hide behind a refund policy. We want you to be happy you joined, and we’ll always do our best to find a solution.

What if I entered the wrong address?

Mistakes happen! If you notice an incorrect address, contact us as soon as possible. If your Mail Club hasn’t been sent yet, we’ll do our best to update it.

If it’s already on its way, there may not be much we can do to stop it, but still get in touch and we’ll see how we can help.

Need help?

Just reach out to our support team. Whether it’s a delivery issue, a question about your membership, or something just doesn’t seem right, we’re here to help.

At the end of the day, we want opening your mailbox and seeing our adventure waiting for you to be the fun part. We’ll do our best to take care of everything else.