Terms & Conditions

Last Updated: August 8, 2026

Welcome to the Josh & Jase Mail Club!

These Terms & Conditions explain the rules that apply when you visit our website, join the Josh & Jase Mail Club, purchase a membership, or use any of our services.

By joining the Mail Club or using our website, you agree to these Terms & Conditions.

1. About the Josh & Jase Mail Club

The Josh & Jase Mail Club is a monthly recurring membership that sends members a new physical Mail Club through the post each month.

Each edition may include things like letters from Josh & Jase, stickers, postcards, collectibles, recommendations from our travels, access to exclusive digital content, mystery items, giveaways, and other surprises.

Part of the fun is that every month is different!

The exact contents, designs, quantities, themes, and features of each Mail Club may change from month to month and are not guaranteed unless specifically stated otherwise.

2. Monthly Membership & Automatic Renewal

The Josh & Jase Mail Club is a recurring monthly subscription.

When you join, you authorize us and our payment providers to automatically charge your selected payment method for your membership each billing period until you cancel.

Your membership will continue to renew automatically unless you cancel it.

Prices, applicable taxes, and shipping charges, if any, will be displayed during checkout.

If we make a material change to your recurring membership price, we will provide notice as required by applicable law before the new price applies.

3. You Can Cancel Anytime

We don't want anyone feeling stuck in the Mail Club.

You can cancel your membership at any time through the cancellation options provided with your membership or by contacting our support team.

There are no long-term commitments.

Cancellation prevents future renewals. If your payment for the current Mail Club has already been processed or your Mail Club has entered production or fulfillment, you may still receive that edition and your cancellation will apply to future billing periods.

Please see our Refund & Cancellation Policy for additional information.

4. Billing & Failed Payments

You are responsible for keeping your payment information current.

If a payment is declined or unsuccessful, we or our payment provider may attempt to process the payment again.

If we're unable to successfully process your payment, your membership may be paused or cancelled. A member of our team will reach out and try to help you update it if needed though. 

5. Shipping & Delivery

We do our best to get every Mail Club safely into your hands, but once something enters the postal system, the occasional adventure can happen.

Mail can be delayed, bent, beaten up, damaged, misdelivered, or even lost completely.

Delivery dates are estimates and aren't guaranteed.

If something genuinely goes wrong with your Mail Club, please contact us. We'll do our best to figure out what happened and make things right.

We may ask you to allow additional time for delayed mail before considering an item lost.

6. Mailing Address

Please make sure your mailing address is complete and accurate.

Members are responsible for keeping their mailing address updated before an order is prepared for shipment.

If you notice a mistake, contact us as quickly as possible. If your Mail Club hasn't been sent yet, we'll do our best to update it.

Unfortunately, once mail has been sent, we can't guarantee that we'll be able to redirect, recover, refund, or replace an item sent to an incorrect or outdated address.

7. Refunds & Replacements

Because each monthly Mail Club is prepared specifically for members, payments are generally non-refundable once an order has been processed or entered production or fulfillment.

That doesn't mean we'll leave you hanging if something goes wrong.

If your Mail Club is lost, damaged, incomplete, or there's another genuine problem with your order, please contact us and we'll work with you to find an appropriate solution.

Please see our separate Refund & Cancellation Policy for more information.

8. Mail Club Contents

We want every month to be fun, which means Mail Club contents may change.

Photos, previews, previous editions, promotional materials, and examples on our website or social media are intended to give you an idea of what the Mail Club may contain. Unless expressly stated otherwise, they don't guarantee that a particular item will appear in your edition.

We may occasionally substitute, modify, add, or remove items because of availability, production issues, shipping restrictions, creative decisions, or other circumstances.

9. Exclusive & Digital Content

Some Mail Clubs may include QR codes, links, videos, downloads, or other members-only content.

Unless we say otherwise, this content is intended for the personal use of Mail Club members.

Please don't reproduce, sell, distribute, publicly upload, or commercially exploit members-only content without our permission.

Access to certain digital content may change or expire over time.

10. Giveaways, Raffles & Promotions

From time to time, the Josh & Jase Mail Club may include giveaways, sweepstakes, contests, raffles, prizes, special drawings, or other promotions.

Any such promotion may be subject to separate Official Rules, eligibility requirements, entry periods, geographic restrictions, age requirements, and other conditions.

Where separate Official Rules are provided, those rules control that promotion.

A Mail Club membership or purchase does not guarantee that you will win any prize.

Where required by law, a free alternative method of entry may be provided, and no purchase will be necessary to enter or win.

11. Website Use

You agree not to misuse our website or services.

This includes attempting to interfere with the operation or security of the website, accessing areas you aren't authorized to access, using automated systems in a harmful manner, committing fraud, or using our services for unlawful purposes.

We may restrict or terminate access where reasonably necessary to protect our customers, website, business, or legal rights.

12. Intellectual Property

The Josh & Jase name, Mail Club branding, website content, graphics, photographs, videos, designs, written content, artwork, logos, and other materials associated with the Mail Club may be protected by copyright, trademark, or other intellectual property laws.

Purchasing a membership doesn't give you ownership of our intellectual property.

You're welcome to enjoy your Mail Club, show it to your mates, and share your experience, but our content and designs may not be reproduced or used commercially without permission.

13. Customer Photos & Social Media

We love seeing members enjoying their Mail Club.

If you tag us or publicly share photos, videos, comments, or other content involving the Mail Club, we may interact with or reshare publicly available content where permitted.

We won't claim ownership of your original content simply because you mention or tag us.

14. Promotions & Discount Codes

Discount codes, promotional offers, introductory pricing, and special deals may have separate terms or expiration dates.

Unless stated otherwise, promotions cannot be combined and may be modified or discontinued where permitted by law.

Promotional pricing does not necessarily apply to future membership renewals unless specifically stated.

15. Availability

Membership availability may be limited.

We may temporarily pause new memberships, limit quantities, sell out of an edition, or stop offering the Mail Club.

We may also modify or discontinue portions of the Mail Club or membership program. If a change materially affects an already-paid order, we'll handle it in accordance with applicable law and work to provide an appropriate solution.

16. Errors & Corrections

We're human, and mistakes can occasionally happen.

Website information may sometimes contain typographical errors, incorrect descriptions, pricing errors, or other inaccuracies.

Where permitted by law, we reserve the right to correct genuine errors and update information. If an error materially affects an order you've already placed, we'll contact you when appropriate and handle the situation in accordance with applicable law.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Josh & Jase Mail Club and the parties involved in operating it will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, membership, or services.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded or limited.

18. No Guarantees

We work hard to provide a great Mail Club experience, but we can't guarantee that our website or services will always operate without interruptions, delays, errors, or other unexpected issues.

Services are provided subject to applicable law, and nothing in these Terms limits warranties or consumer protections that cannot legally be waived.

19. Fraud, Abuse & Membership Termination

We reserve the right to refuse, suspend, or cancel memberships reasonably believed to involve fraud, payment abuse, harassment, misuse of promotions, attempts to manipulate giveaways, resale abuse, or other activity that violates these Terms.

If we terminate a membership, we'll handle any amounts already paid as required by applicable law.

20. Privacy

Your privacy matters to us.

Our collection and use of personal information is described in our Privacy Policy, which should be read alongside these Terms.

21. Changes to These Terms

We may update these Terms & Conditions from time to time as the Mail Club grows, our services change, or legal requirements change.

When we update them, we'll change the "Last Updated" date at the top of this page.

If a change materially affects an ongoing membership, we'll provide any notice required by applicable law.

22. Governing Law

These Terms are governed by the laws of the United States and the applicable state law governing the business operating the Josh & Jase Mail Club, without regard to conflict-of-law principles, except where consumer protection laws require otherwise.

Nothing in these Terms removes rights you may have under laws that apply to you and cannot legally be waived.

23. Contact Us

Questions? Problems? Something not quite right?

Please get in touch with our support team through the contact information provided on our website.

We'd much rather have the opportunity to help fix an issue than leave you frustrated.

Josh & Jase Mail Club
joshandjase.com