Returns And Exchanges

At Josh & Jase, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple and straightforward returns process.

Return Eligibility

To be eligible for a return, your item must:

  • Be returned within 30 days of receiving your order.
  • Be unused, uninstalled, and in its original condition.
  • Include all original packaging, accessories, manuals, and documentation.
  • Be accompanied by proof of purchase or your order confirmation.

Items returned without proof of purchase may not be accepted.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrectly supplied:

  • Electrical and electronic components
  • Special order or custom-made products
  • Clearance or final sale items
  • Products that have been installed, modified, or damaged after delivery
  • Gift cards

Exchanges

If you've ordered the wrong part, we'll happily exchange it provided the item meets our return conditions.

Customers are responsible for any price difference between products, along with any applicable shipping costs.

Incorrect or Damaged Items

If you receive an incorrect, damaged, or defective item, please contact our customer support team within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if damaged)

We'll assess the issue and arrange a replacement or refund as quickly as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 3–7 business days for the funds to appear in your account, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Unless the return is due to an incorrect or faulty item, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned parcels.

Warranty Claims

Products covered under a manufacturer's warranty should be submitted with proof of purchase.

Warranty claims are assessed according to the manufacturer's terms and Australian Consumer Law where applicable.

How to Return an Item

Returning an item is easy:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorisation and instructions.
  4. Package your item securely.
  5. Send the parcel to the provided return address.
  6. We'll inspect the item and process your refund or exchange.